Thank you for purchasing products from MCKENZIE SEXY LLC. We value product quality and the customer shopping experience.

1. Return Period for Quality Issues

If the product you receive has quality issues, please contact us to request a return or refund within 30 days of receipt.

Unless otherwise required by applicable law, we may be unable to provide refunds or returns for quality-related claims made after the 30-day period.

2. What Constitutes a Quality Issue

Quality issues that may qualify for a refund or return include, but are not limited to:

Obvious manufacturing defects;

Damage present upon receipt;

Serious quality issues affecting normal use;

Significant discrepancy between the received item and the order.

Wear and tear from normal use, improper washing, misuse, or damage caused by personal reasons generally do not qualify as quality issues.

3. How to Request a Return or Refund

If you believe the product you received has a quality issue, please contact us.

To help us process your request quickly, please provide:

Order number;

Product name;

A brief description of the issue;

Photos or videos clearly showing the issue.

Upon receiving your request, we will review the specific circumstances and inform you of the next steps.

4. Refund Processing

Once eligibility for a refund is confirmed, we will arrange the refund based on the specific situation.

Refunds are typically issued to the original payment method used for the order. The actual time it takes for funds to appear in your account may vary depending on the processing times of the payment provider, bank, or credit card company.

We will not change the refund method without authorization.

5. Return Requirements

If we request that you return an item with a quality issue, please follow the return instructions provided by our customer service team.

Returned items should be kept in their original condition as much as possible and include relevant packaging, tags, or accessories (if applicable).

For returns confirmed to involve product quality issues, we will handle the return shipping costs based on the specific circumstances.

6. Non-Quality Issues

Unless otherwise stipulated by applicable law, the following situations generally do not qualify for a refund or return:

Change of mind;

Incorrect size selection;

Color or style not matching personal preferences;

Wear and tear after normal use;

Damage caused by improper washing, care, or use;

Damage caused by personal reasons. Due to the hygienic nature of intimate apparel and undergarments, we do not accept returns or exchanges based solely on personal preference, except in cases where the product has quality issues.

7. Incorrect or Damaged Items

If the item you received does not match your order or is damaged upon arrival, please contact us as soon as possible.

We will verify the situation and provide an appropriate solution.

8. Contact Us

To request a refund or return, please contact us at:

Address:

169 KUTTER RD, FAIRBANKS, AK 99701

Email:

[email protected]

Phone:

(907) 738-3656

Refund/Return Period: Within 30 days of receiving the item (only for eligible quality issues).

Thank you for choosing MCKENZIE SEXY LLC.