1. Where do you ship to?

Currently, MCKENZIE SEXY LLC only ships within the United States; we do not offer international shipping at this time.

2. How long does it take to ship an order?

Orders typically require 1–3 business days for processing and preparation. Once the order has shipped, we will provide tracking information where applicable.

3. Which shipping carriers do you use?

Depending on the delivery address and package details, we may use the following carriers:

USPS

UPS

FedEx

The specific carrier used will be determined based on the actual order arrangements.

4. How long does domestic shipping take?

Under standard conditions, orders within the U.S. are expected to arrive within 3–7 business days.

Delivery times are estimates only; actual delivery may be affected by factors such as weather, holidays, peak shipping periods, and carrier operations.

5. Can I track my order?

Yes. Once the order has shipped, we will provide tracking information where applicable. You can use this information to check the shipping status of your package.

6. Can I return items after receiving them?

We primarily accept returns or refund requests for products with quality issues.

If a product has a quality issue, please contact us within 30 days of receipt.

Due to the hygienic nature of lingerie and intimate apparel, we generally do not accept returns or exchanges based on change of mind, incorrect size selection, or personal preference, unless there is a quality issue.

7. What constitutes a product quality issue?

Situations that may be considered quality issues include:

The item was damaged upon receipt;

There are obvious manufacturing defects;

There are serious quality issues affecting normal use;

The item received differs significantly from the order.

Eligibility for a refund or return will be assessed based on the specific circumstances.

8. How do I request a refund or return?

If the item you received has a quality issue, please contact us.

We recommend providing your order number, a description of the issue, and photos or videos clearly showing the problem so we can process your request quickly.

9. How long does it take to receive a refund?

Once the refund is approved, we will typically issue the funds back to your original payment method.

The actual time it takes for the funds to appear in your account depends on the processing times of your bank, credit card company, or third-party payment provider.

10. What payment methods are accepted?

We accept the payment methods displayed on our website’s checkout page.

All online transactions are processed through secure third-party payment service providers. We do not store full credit card numbers or CVV security codes on our own servers.

11. Is my personal information secure?

We take the security of your personal information and payment details seriously.

We use your information only as necessary to process orders, deliver products, provide customer service, and operate the website; we do not sell your personal information.

For specific details, please refer to our Privacy Policy.

12. What if I entered the wrong address when placing an order?

Please contact us as soon as possible.

If the order has not yet shipped, we will do our best to help you update the address. If the order has already been dispatched, we may be unable to change the delivery address.

Delivery issues resulting from incorrect or incomplete addresses provided by the customer will be handled on a case-by-case basis.

13. What if the tracking shows the package was delivered but I haven’t received it?

Please first check your doorstep, mailbox, parcel lockers, and other secure drop-off areas, and verify if a family member or neighbor accepted the package on your behalf.

If you still cannot locate the package, please contact us, and we will do our best to assist you in investigating the shipment status.

14. Do you sell my personal information?

No.

MCKENZIE SEXY LLC does not sell your personal information.

We only share necessary information with relevant service providers to facilitate essential services such as order processing, payment handling, logistics, and website operations.

15. How can I contact MCKENZIE SEXY LLC?

You can contact us via the following methods:

Address:

169 KUTTER RD, FAIRBANKS, AK 99701

Email:

[email protected]

Phone:

(907) 738-3656

Our team will do its best to assist you with any questions or issues.